Frequently Asked Questions About Equipment

Can I send in a tool for repair?

Yes. If we are unable to repair your equipment here, we will search for a source that can handle the repairs needed. Upon finding a suitable repair source, a quote will be generated for your approval before any repair work is performed.

If my equipment is rejected and I want a replacement, can you quote a replacement?

Yes. If we are unable to repair your equipment here, we will search for a source that can handle the repairs needed. Upon finding a suitable repair source, a quote will be generated for your approval before any repair work is performed.

Can you resurface granite plates to meet Federal Grades?

Yes. We are fully equipped to grind and resurface your granite / quartz plates to meet even the tightest specifications.

Can you calibrate my Coordinate Measurement Machine (CMM)?

Yes. We do a verification calibration. This is a special calibration that ONLY does a verification that your CMM is within specifications. It does NOT re-calibrate your CMM back within tolerance if found out of specifications. Why use this service you ask? Well, IF your CMM hasn’t been moved or subject to heavy vibrations or experienced a hurricane activity then more than likely it will be, and remain, within specifications for several years. Having a Mfr representative come down to calibrate your CMM will typically cost $1100-1800 if not more while a verification calibration can cost less than $400.

Seriously? Did my gage really grow?

Probe Meltdown, Why??!

It’s true!! Your temperature probe that says it’s rated to 1200 °F, with the metal shaft ending in a plastic handle, may experience a major melt down while testing at temperatures exceeding 400 °C (792 °F). ☹ The material used in the handle construction is not made of sufficient heat resistant material to survive exposure to the higher heat levels. We have tried employing heat shields and heat sinks to no avail. Even the heat radiating up through the metal stem can lead to plastic melt down. We aren’t saying ALL manufacturers are guilty of using materials not up to the challenge, but enough to take a stand that we will no longer be assuming responsibility for any damage as a result of testing exceeding 400 °C (792 °F). As a customer, you may request higher points that we will honor WITH a completed signed waiver. You’ve been warned! Obtain your waiver here.

Highest Quality Service is our Standard.  Get your Free Consultation Now.